1. Who We Are
The data controller responsible for personal information collected through this website is:
Heating City 24/7 Limited
Company Registration Number:
SC670520
VAT Registration Number:
498 0355 56
Gas Safe Register Number:
652011
Registered in Scotland.
Registered Office:
32 Redpath Drive, G72 7UA
Website: heatingcity.com
Privacy enquiries can be submitted through our Contact Us page .
2. Personal Information We Collect
Depending on how you interact with Heating City 24/7, we may collect the following information:
- Your name.
- Telephone number.
- Email address.
- Property address and postcode.
- Property type and property information.
- Current boiler and heating-system information.
- Number of radiators and bathrooms.
- Hot-water and heating requirements.
- Information supplied through our boiler quote, enquiry or contact forms.
- Appointment, survey, installation and customer-service information.
- Communications between you and Heating City 24/7.
- Technical information such as IP address, device type, browser type, referring page and website activity.
- Cookie and consent preferences.
3. How We Collect Your Information
We may collect personal information directly from you when you:
- Complete our Boiler Quote form.
- Submit a general website enquiry.
- Telephone, message or email us.
- Request a survey, quotation or installation.
- Become a Heating City 24/7 customer.
- Interact with our website after providing applicable cookie consent.
Some technical information may also be collected automatically through cookies and similar technologies, subject to your consent choices where required by law.
4. Why We Use Personal Information
We may use your personal information for the following purposes:
- Responding to enquiries.
- Preparing and reviewing boiler quotations.
- Assessing heating-system requirements.
- Contacting you regarding a quote request.
- Arranging property surveys.
- Scheduling engineer visits.
- Providing boiler and heating services.
- Managing customer relationships.
- Providing after-sales support.
- Maintaining records required for accounting, taxation, safety or legal purposes.
- Protecting our website and systems from misuse.
- Understanding website performance and customer journeys where analytics consent has been provided.
- Measuring advertising performance where advertising consent has been provided.
5. Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for using personal information.
| Purpose | Typical Lawful Basis |
|---|---|
| Responding to a quote request or taking steps requested before entering into a service contract | Contract / steps taken at your request before entering into a contract |
| Providing installation, repair, maintenance or related customer services | Performance of a contract |
| Accounting, taxation and legal record-keeping | Legal obligation |
| Website security, fraud prevention and service administration | Legitimate interests |
| Non-essential analytics cookies | Consent |
| Advertising, remarketing and advertising measurement cookies | Consent where required |
Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against your privacy rights and reasonable expectations.
6. Boiler Quote and Enquiry Information
Information submitted through our Boiler Quote or contact forms is used to assess your enquiry and determine the appropriate next steps.
Online guide prices or initial estimates are not treated as final installation quotations. Additional information, property assessment or an engineer survey may be required before a final quotation is confirmed.
We may contact you using the details supplied in your enquiry in order to respond to your request, clarify property information, arrange a survey or discuss the requested heating service.
7. Google Analytics and Google Ads
Heating City 24/7 may use Google Analytics and Google Ads technologies to understand website performance, measure advertising effectiveness and understand whether website visits result in enquiries or quote requests.
These technologies may use cookies or similar identifiers to process information such as website interactions, device information, browser information and advertising attribution data.
Where required, non-essential analytics and advertising technologies are activated according to the consent preferences you select through our cookie consent system.
Google may process data collected through its services in accordance with Google's own privacy policies and contractual terms.
You can learn more about Google's privacy practices at: Google Privacy Policy .
You may also manage Google advertising preferences through: Google My Ad Center .
8. Cookies and Consent Management
Heating City 24/7 uses cookies and similar technologies for essential website functions and, subject to your preferences, analytics and advertising purposes.
Our website uses a cookie consent management system to allow visitors to accept, reject or manage categories of non-essential cookies.
Strictly necessary cookies may operate without consent where they are required to provide the website or service requested by the user.
For further information about the cookies used on our website, please read our Cookie Policy .
9. Who We May Share Information With
We do not sell personal information.
Where necessary, personal information may be shared with appropriate third parties such as:
- Engineers, installers or contractors involved in providing the requested heating service.
- Website hosting and technical service providers.
- Customer relationship management and communication service providers.
- Google Analytics and advertising service providers.
- Professional advisers such as accountants, insurers or legal advisers where necessary.
- Government authorities, regulators, courts or law enforcement agencies where disclosure is legally required.
Service providers processing personal information on our behalf are expected to process that information only for authorised purposes and subject to appropriate data protection requirements.
10. International Data Transfers
Some technology, analytics, hosting or advertising providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure an appropriate transfer mechanism or safeguard is used where required by UK data protection law.
Depending on the circumstances, these safeguards may include UK adequacy regulations, contractual safeguards, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another legally permitted transfer mechanism.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods are determined by factors including:
- The nature of the enquiry or service.
- Whether you become a customer.
- The duration of our relationship with you.
- Warranty, installation and service-record requirements.
- Accounting and taxation requirements.
- Legal or regulatory obligations.
- The need to establish, exercise or defend legal claims.
- Your consent preferences where processing is based on consent.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of in accordance with our data-retention practices.
12. How We Protect Personal Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who require it for legitimate business purposes.
No website or electronic transmission can be guaranteed to be completely secure. We therefore continually review appropriate measures relative to the nature of the information we process.
13. Your Data Protection Rights
Depending on the circumstances and the lawful basis used, UK data protection law may provide you with rights regarding your personal information.
14. Withdrawing Cookie or Marketing Consent
Where our processing relies on your consent, you may withdraw that consent at any time.
Cookie consent can be changed through the cookie settings or preference controls available on our website.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
15. Complaints to the Information Commissioner's Office
If you have concerns about how your personal information has been handled, we encourage you to contact Heating City 24/7 first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.
ICO website: ico.org.uk
16. Third-Party Websites
Our website may contain links to websites operated by third parties. Heating City 24/7 is not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any external website before submitting personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data-processing practices.
Any revised version will be published on this page with an updated revision date.
Privacy Questions?
If you would like to exercise a data protection right or have a question about how Heating City 24/7 Limited handles your personal information, please contact us.
Heating City 24/7 Limited
Company No. SC670520